Free UK Delivery

FAQ's

How do I track my order?

You can track your order through Royal Mail with a tracking number provided.

When will my order be processed?

We process orders daily with the exception of Saturdays, Sundays, and major holidays. Orders must be placed before 9 am to be processed the same day. Orders placed after 9 am will be processed the next working day. If you place an order and do not receive a confirmation email within 24 hours, please let us know using the contact form and our support team will be happy to assist you.

When will my order be shipped?

Orders are generally processed within 1 working day, except on Saturdays, Sundays, and major holidays. However we would ask that you allow us 1-2 working days to fill your order. Shipment confirmation emails containing a tracking number will be sent to you when your order is shipped.

I ordered a wrong item! Can I change or cancel my order?

To cancel your order please contact us through email with your order number. If your order has already been dispatched, we advise you to request a return through email. Once you received the item, please return it to us with a provided return address. As soon as we receive your unopened return item, we will issue a refund to the original form of payment.

Can I change my shipping address after I have already placed my order?

Once an order leaves our facilities, the address cannot be modified. Please make sure the correct shipping address is inputted before placing the order. In the case where an order with an incorrect address is shipped, please contact the shipping carrier with your tracking number and request to redirect the package to the correct shipping address or hold the package at their facilities for a pickup.

I bought a VRS Design product through eBay/Amazon/other and I’m having issues with it.

For products purchased through any third party sellers, please contact the seller directly and they will be able to assist you accordingly. VRSDesign.co.uk serves as a different entity from third party resellers such as Amazon or eBay and has limited access to customer order information on those sites.

Will VRS Design cases work with third party screen protectors?

Yes, most of our cases feature a protective lip around the screen and are compatible with third party screen protectors. Depending on the level of protection, the compatibility with some edge-to-edge screen protectors may vary.

I signed up mailing list but haven't received an email with discount code

If you signed up and do not receive a confirmation and welcome email within 24 hours, please let us know using the contact form with an email address you have entered, then our support team will be happy to assist you.