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Policy & Warranty

Store Policy

Returns/Exchange Policy

Only items purchased Directly from Verus Mobile LTD (VRS Design UK) will be eligible for return request. If a customer has purchased our products from Amazon please contact Amazon directly. This policy will not be applicable toward items that had been purchased from a different seller or channel. Please contact the seller directly. We do NOT have a separate exchange policy. Simply return your item within 30 days of receiving purchased item for a refund. Shipping fee will NOT be refunded.

We offer 30-Day Money Back Guarantee.

  • Returns must be made within 30 days from received date. Any returns that pass the 30 day period will be charged with a 15-30% restocking fee.
  • All returned products should be complete in original packaging without any missing contents.
  • Any returned products that are not in original packaging or are missing contents are subject to a minimum 15% restocking fee.
  • Return shipping fee is at buyer’s cost.
  • Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company’s mistake).
  • Please contact us and provide your purchasing information (order number and verification picture) that had been sent at the time of purchase.
  • Refund process could take up to 1 – 2 weeks after item was received. Once the money has been refunded, it will take 3 – 5 business days for the money to be credited back to your account.
  • We do not have a separate procedure for exchange. Simply return the item to us for a refund within 30 days and reorder the correct size/colour needed.

Warranty Policy

VRS Design Limited 1 Year Warranty

Verus Mobile LTD (VRS Design) offers a One Year Limited Warranty on a majority of VRS Design products. VRS Design products purchased from distributors or resellers are not covered by the 1 year limited warranty. The VRS Design warranty is non-transferable and covers only the original end buyer. Certain VRS Design products may have different warranties. Please email the VRS Design Customer Service Team for more information regarding differing warranties. VRS Design warrants the product against defects in materials and workmanship for a period one (1) year from the date of original purchase (“Warranty Period”). Defects are imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear caused by the owner are not covered under this warranty. If a defect arises and a valid claim is received by VRS Design within the Warranty Period, at its option, VRS Design will repair the product or exchange the product with a functionally equivalent new product. If the product is exchanged, the replacement product becomes your property and the defective product becomes the property of VRS Design. Please note that a warranty for an item may be claimed once.

Limitations on Warranty

Our warranty does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. The warranty does not cover damage to your device as a result of the use of any VRS Design product. VRS Design will not be liable for any indirect, incidental, or punitive damages arising from the use of any VRS Design product. The VRS Design limited warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property. VRS Design reserves the right to send a replacement product of similar value and design. Product replacements are only covered by the warranty of initial purchase and do not extend the length of warranty. Warranty replacements are provided based on product availability, and extend only within the same device or product line as the original purchase.  Product line substitutions, including colour changes are not available. To the maximum extent permitted by law, VRS Design is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the VRS Design product.

Only items purchased from Verus Mobile LTD (VRS Design) will be eligible for this warranty. If your purchase was made through Amazon Fulfillment Services, please contact Amazon directly for their own policies.

No Other Warranties       

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, expressed or implied. VRS Design specifically disclaims any and all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose. If VRS Design cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No VRS Design(Verus) reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty.

**All terms and conditions for any and all warranties are subject to change under the sole discretion of Verus Mobile LTD (VRS Design).**

Documentation

Proof of purchase is required to file a warranty claim.  On all warranty claims, VRS Design reserves the right to decline a warranty for insufficient documentation or for product defects that are not verifiable. To verify the defect, we may ask you to, for example, send a photograph of your damaged case, return your product to us for warranty coverage verification, or provide such other proof to allow us to determine the validity of warranty coverage on your claim.

Obtaining Warranty Service

You must mail back your original product to Verus Mobile LTD (VRS Design).  Please contact the VRS Design Customer Service Team for any questions regarding warranty.

Return the package to:

Verus Mobile LTD, 933 Yeovil Road, Slough, SL1 4NH

You are responsible for shipping charges to and from you to Verus Mobile LTD (VRS Design). We highly recommend adding a tracking number on the return because Verus Mobile is not liable for lost packages during the return transit. Please allow 3-5 business days for your claim to be processed. Once your claim is approved, your warranty replacement will be shipped via Royal Mail. If you would like the item more quickly, we are happy to ship the item with an expedited service at your expenses.

** SALE AND PROMOTIONAL ITEMS may not be eligible for Returns, Exchanges, and/or Warranties **