Shipping and Return
- Free Postage and Packing to United Kingdom
- Dispatch via Royal Mail Signed for 24 within 1 working day *
- For international orders, we dispatch an item via Royal Mail International Track and Sign. Please allow extra time on international delivery as it takes 5-7 working days (up to 2 weeks).
- * VRS Design will take post the item after receiving a buyer's cleared payment. It may take 1 to 3 working days (If the buyer pays by PayPal, the payment may clear immediately)
- Returns must be made within 30 days from received date.
- All returned products should be complete in original packaging without any missing contents.
- Return shipping fee is at buyer's cost.
- Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
- Refund process could take up to 1 ~ 2 weeks after item was received. Once the money has been refunded, it will take 3 - 5 working days for the money to be credited back to your account.
- We do not have a separate procedure for exchange. Simply return the item to us for a refund within 30 days and reorder the correct size/colour needed.
- We highly recommend adding a tracking number on the return because Verus Mobile LTD (VRS Design) is not liable for lost packages during the return transit.